Bordoloi, Sanjeev
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자료유형 | 도서 |
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서명/저자사항 | Service management : operations, strategy, information technology/ Sanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J. Fitzsimmons. |
개인저자 | Bordoloi, Sanjeev, Fitzsimmons, James A, Fitzsimmons, Mona J, |
판사항 | 9th ed. |
발행사항 | New York, NY: McGraw-Hill Education, 2019. |
형태사항 | xx, 520 p.: ill.; 29 cm. |
가격정보 | |
ISBN | 9781260092424 (pbk.) 1260092429 (pbk.) |
일반주기 |
Revised edition of the authors' Service management, 2014.
|
서지주기 | Includes bibliographical references and indexes. |
내용주기 | The service economy -- Service strategy -- Designing the service enterprise -- New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (dea) -- Service facility location -- Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation? -- Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Endnote -- Name index -- Subject index. |
일반주제명 | Service industries --Management. |
분류기호 | 594.82 |
언어 | 영어 |
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