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Communication skills for the health care professional : concepts, practice, and evidence
Van Servellen, Gwen
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| 자료유형 | E-BOOK |
|---|---|
| 서명/저자사항 | Communication skills for the health care professional : concepts, practice, and evidence/ Gwen van Servellen, PhD, RN, FAAN, Professor Emeritus. |
| 개인저자 | Van Servellen, Gwen,1942- author. |
| 판사항 | Third edition. |
| 발행사항 | Burlington, MA: Jones & Bartlett Learning, [2020]. |
| 형태사항 | 1 online resource. |
| ISBN | 9781284141436 1284141438 |
| 서지주기 | Includes bibliographical references and index. |
| 내용주기 | Part I: The context for health care communications in an evolving health care system -- Evolution of health care delivery and implications for health providers communications -- Technological advances have changed the way health professionals and patients communicate -- Problems in access to and availability of health care intimately linked to patient-provider communications -- Part II: Foundations for understanding communications in health care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- Part III: Critial competencies in therapeutic communications -- The pervasive role of empathy, confirmation, and compassion -- Communications that contribute to trust and mistrust of providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact of self-disclosures -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontation, orders, and commands -- Part IV: Communications to ensure comprehensive and continuous patient-centered care under challenging circumstances -- Communicating with patients with low health literacy -- Communicating with patients who have chronic and/or life-threatening illness -- Communicating with patients and families in crisis -- Communicating effectively with patients displaying signifcant negative or resistive coping responses -- Part V: Beyond patient-provider encounters: managing communications within and across relevant constituencies -- Communication within and across health care provider groups -- Conflict in the health care system: understanding communications and resoloving disputes -- Family dynamics and communications with patients' significant others -- Part VI: Ethics and communications in health care -- Patient's rights to informed choice and consent in health care decision-making -- The privileged nature of patient-provider communications: issues of confidentiality, anonymity, and privacy -- Part VII: Transforming health care through changing patient behaviors and systems of care -- Health communications to enhance behavior change -- Altering systems of care to enhance health care communciations -- Part VIII: Evidence supports the importance of effective communications -- Bringing health care provider communication to the patient, not patient to provider -- Communications to promote behavior change -- Collaborative care to promote treatment adherence and effective mental health care -- Communications for advance care planning. |
| 일반주제명 | Allied health personnel and patient. Interpersonal communication. Communication in medicine. Health Personnel. Professional-Patient Relations. Communication. Patients --psychology. HEALTH & FITNESS --Holism. HEALTH & FITNESS --Reference. MEDICAL --Alternative Medicine. MEDICAL --Atlases. MEDICAL --Essays. MEDICAL --Family & General Practice. MEDICAL --Holistic Medicine. MEDICAL --Osteopathy. Allied health personnel and patient. Communication in medicine. Interpersonal communication. |
| 언어 | 영어 |
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