GarceÌs-Conejos Blitvich, Pilar
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자료유형 | E-BOOK |
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서명/저자사항 | Technology mediated service encounters/ edited by Pilar GarceÌs-Conejos Blitvich, LuciÌa FernaÌndez-Amaya, Marøa de la O HernaÌndez-LoÌpez. |
개인저자 | GarceÌs-Conejos Blitvich, Pilar,1960- editor, FernaÌndez-Amaya, LuciÌa,editor, De la O Hernandez-Lopez, Maria,editor, |
발행사항 | Amsterdam ; Philadelphia: John Benjamins Publishing Company, [2019]. |
형태사항 | 1 online resource. |
총서사항 | Pragmatics & beyond;new series, volume 300 |
기타형태 저록 | Print version: Technology mediated service encounters Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019] 9789027202123 |
ISBN | 9789027262998 9027262993 |
서지주기 | Includes bibliographical references and index. |
내용주기 | Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar GarceÌs-Conejos Blitvich, LuciÌa FernaÌndez-Amaya and MariÌa de la O HernaÌndez-LoÌpez -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel LaÌzaro GutieÌrrez and Gabriel Cabrera MeÌndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina MaÌrquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / MariÌa Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. |
일반주제명 | Business communication. Intercultural communication. Customer relations. Communication in marketing. BUSINESS & ECONOMICS / Industrial Management. BUSINESS & ECONOMICS / Management. BUSINESS & ECONOMICS / Management Science. BUSINESS & ECONOMICS / Organizational Behavior. |
언어 | 영어 |
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