Brewster, Ernest
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자료유형 | E-BOOK |
---|---|
서명/저자사항 | IT service management [electronic resource]: support for your ITSM foundation exam/ Ernest Brewster [and three others]. |
개인저자 | Brewster, Ernest,author, |
판사항 | Third edition. |
발행사항 | Swindon, United Kingdom: BCS, the Chartered Institute for IT, [2016]. |
형태사항 | 1 online resource (1 volume): illustrations. |
ISBN | 9781780173214 1780173210 1780173180 9781780173184 |
기타표준부호 | 9781780173184 |
일반주기 |
First edition published 2009.
Includes index. |
요약 | This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more. |
일반주제명 | Information technology --Management --Examinations --Study guides. Information resources management --Examinations --Study guides. Support services (Management) --Examinations --Study guides. BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior |
언어 | 영어 |
바로가기 | URL |
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