Patterson, Kerry
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자료유형 | 도서 |
---|---|
서명/저자사항 | Crucial conversations : tools for talking when stakes are high/ Kerry Patterson ... [et al.]. |
개인저자 | Patterson, Kerry,1946- |
판사항 | 2nd ed. |
발행사항 | New York: McGraw-Hill, 2012. |
형태사항 | xviii, 244 p.; 24 cm. |
가격정보 | $20.00 |
ISBN | 9780071771320 (pbk. : alk. paper) 0071771328 (pbk. : alk. paper) 9780071775304 (hbk. : alk. paper) 0071775307 (hbk. : alk. paper) |
서지주기 | Includes bibliographical references (p. 31) and index. |
내용주기 | What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. |
일반주제명 | Interpersonal communication. Interpersonal relations. |
분류기호 | 189 |
언어 | 영어 |
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